How can we help you?

On our website, enter the required information in the booking menu on the detail page of the villa you like and prefer, and click the “Create Reservation” button; by providing your personal details, any notes and your payment method, you submit your booking request. When your request reaches us, your holiday consultant carries out the necessary checks and sends you a confirmation email. The confirmation email contains our bank account details, and after the payment is completed a “Reservation Document” is sent to you and the process is complete.

The maximum number of guests that can stay in a villa is stated in the details of the villa you choose. The items in the villas (beds, towels, etc.) are arranged according to capacity. If there are extra sofa beds or sofas that can be slept on, the capacity may be exceeded with the villa owner's approval.

If there are more guests than the number stated at the time of booking, the contract may be terminated. To avoid such unpleasant situations, we recommend choosing a villa with a suitable capacity for the number of people in your holiday plan.

Note: Children over 3 years old are counted in the capacity.

The prepayment amount is stated in the confirmation email; the remaining amount is paid to Das Villa upon arrival at the villa. For some villas, as stated on the villa detail page, the entire rental price is collected 30 or 60 days before the booking date.

It is a security amount that differs according to each villa; the amount is written in the confirmation document. It is collected in cash on the arrival day; if no damage or missing item is found in the villa and its fixtures during the inspection before departure, it is refunded in cash.

• Air conditioning
• Electricity
• Water
• Gas use
• Pool maintenance
• Garden maintenance
• Weekly fresh towels and bed linen

• Transport service
• Meal service
• Laundry and dishwasher detergents
• Personal care products (shampoo, conditioner, etc.)
• Mid-stay cleaning

Check-in at our villas is from 16:00 at the earliest, and check-out is by 10:00 at the latest.

After check-out time, our villas are thoroughly cleaned and prepared for other guests arriving on the same day, so we kindly ask you to observe these times.

Before every guest arrival, our villas are thoroughly cleaned by a cleaning company and handed over to you ready. For 14-day stays, the mid-stay cleaning on the 7th day is free of charge. For stays shorter than 7 nights, the villa owner may request an extra cleaning fee.

Pool maintenance is carried out by technical staff early in the day without disturbing guests. This maintenance, which is important for health and hygiene, allows you to use a healthier pool. The water values are measured and the necessary treatment is applied, and the pool must be checked regularly by technical staff.

Because our villas are rented as private holiday homes with their own pool exclusively for our guests, there are no shared areas. Because each villa's location and region differ, a meal service is not possible during a villa holiday. Thanks to the tourist character of the regions where the villas are located, many restaurants are easy to reach, and many restaurants also deliver takeaway meals to the villas. The contact numbers needed for takeaway are given to our guests by the staff member on arrival at the villa.

The booking deposit sent is non-refundable. For cancellations up to the 30th day before the first day of the booking date, 35% of the total travel cost is payable; between the 29th day and the first day, or if you do not arrive at all, 100% is payable. Cancellation notice must be given in writing. Cancellation terms